Common Questions
Frequently Asked Questions
Real answers to the questions teams, schools, and clubs ask before placing their first order with the factory direct. Still missing the one you need? Ask us directly.
Ordering
Is there a minimum order quantity?
No. We accept orders from 1 piece. The tier-1 price (1–20 pieces) applies to any order in that range, so a one-piece sample order pays the same per-piece rate as a 15-piece team order.
How long does production and delivery take?
Standard timing is roughly 3 weeks total from approved mockup to your door — about 2 weeks of production and 4–7 days of tracked express shipping. Rush production is available on request when you have a hard deadline.
Do you ship to my country?
Yes — we ship free of charge to 50+ countries across North America, Europe, the UK, Australia, the Middle East, and parts of Asia and Africa. The exact carrier and route are confirmed in your quote.
How do I place an order?
Start with a free quote — send your team colors, logo, rough quantity, and any design ideas. We respond within 12 hours with a full-color mockup and itemized 6-tier pricing. Once you approve the mockup, you confirm the order and we start production.
Pricing & Payment
What does the price include?
Every piece includes full dye-sublimation print, custom cut & sew, names, numbers, team logo, private labeling, and free tracked worldwide shipping. There are no hidden setup fees, no design fees, and no per-color charges.
How does the 6-tier pricing work?
Pricing brackets are 1–20 / 21–50 / 51–100 / 101–200 / 201–500 / 501–1,000 pieces. The more pieces in a single order, the lower the per-piece cost. Orders above 1,000 pieces receive a custom volume quote.
What payment methods do you accept?
We accept Credit/Debit Card, Wire Transfer, Western Union, MoneyGram, Remitly. Standard terms are 50% deposit to start production and 50% on completion before shipping.
Can I order a sample before committing to a bulk order?
Yes. Order a single sample at the tier-1 piece rate — we sublimate your logo, names, and numbers exactly as the bulk order would run. Sample fee credits toward your final invoice when the bulk order is placed.
Design & Customization
Do you offer free design mockups?
Yes — every quote includes a free full-color mockup within 12 hours. Unlimited revisions until you approve. We never charge for design work.
What decoration methods do you offer?
Three primary methods: full dye-sublimation (best for jerseys and shorts on 100% polyester), tackle twill and embroidery (best for varsity names/numbers and crests), and screen printing (used selectively on flat panel areas). Each product page lists the recommended method for that fabric.
Can you match my exact team colors?
Yes — we color-match using Pantone references on 100% polyester fabric. On cotton-poly blends (hoodies, fleece outerwear), sublimated colors come out slightly softer than on pure polyester; in those cases we recommend embroidery for sharper logo reproduction.
Do you handle custom sizing?
Yes. Standard sizing is Men's XS–4XL, Women's XS–2XL, Youth XS–XL. Custom-cut sizes (tall, athletic-fit, specific roster measurements) ship in the same production batch — note them in your quote and we'll size each piece to player.
Production & Quality
Where are the uniforms manufactured?
In our own factory at Nizam Abad, Zaffarwall Road, Shafi Ka Batha, Sialkot, Pakistan. No subcontracting — every step from design to packing happens under one roof.
What fabric weights do you use?
180 GSM polyester interlock for game jerseys (moisture-wicking, breathable), 160 GSM polyester mesh for reversibles, 280 GSM polyester tricot for warm-up jackets, 320 GSM cotton-poly fleece for hoodies. Each product page lists the exact fabric and finish.
How durable is the sublimation print?
Sublimation dye bonds permanently into 100% polyester fibers — tested to 50+ wash cycles without fade, crack, or peel. Because the dye is in the fabric (not on top of it), there's nothing to flake off in a dryer.
Shipping & Returns
Is shipping really free worldwide?
Yes — free tracked express shipping is included on every order, every country we ship to, with no order-size threshold. The cost is built into our factory-direct pricing. Customs duties (where applicable) are the buyer's responsibility.
What's your return policy?
Custom-made garments are non-returnable except for defects (manufacturing fault, wrong size shipped vs. roster, decoration error). We replace or credit at our expense within 14 days of delivery. Sizing exchanges aren't supported on custom-cut sizes — confirm measurements before approval.
Can I track my order?
Yes. Once production is complete and your order ships, you receive a tracking number by email. Most international shipments are visible end-to-end with delivery in 4–7 business days from dispatch.
Still Have Questions?
WhatsApp us for a same-hour answer, or send the full requirements for a free 12-hour quote.