Terms & Conditions

1. The Quote & Mockup Process

When you submit a quote request, we provide an itemized 6-tier price and a free full-color mockup within roughly 12 hours. The quote is valid for 30 days from the date issued. We may revise the quote if scope changes materially (different fabric, different decoration method, different quantity bracket).

Mockup revisions are unlimited — we do not charge for design work. Production starts only after you explicitly approve the final mockup and the deposit clears.

2. Order Confirmation & Payment

Standard payment terms

• 50% deposit on order confirmation — production begins after deposit clears
• 50% balance on production completion, before shipping — balance settles before we hand the order to the courier

Accepted payment methods: Credit/Debit Cards, International Wire Transfer. All amounts are in USD unless otherwise agreed in writing.

Bank fees on wire transfers are the sender's responsibility — please confirm the amount received with us before assuming the deposit has cleared.

3. Production Lead Time

Standard lead time is approximately 2 weeks of production after mockup approval, plus tracked express shipping (typically 4–7 business days) for a total of roughly 3 weeks from approval to delivery. Lead times are estimates, not guarantees — see our Shipping Policy for the full list of factors that can affect timing.

Rush production is available on request and subject to current factory load. If we accept a rush deadline, it is in writing on the quote — verbal agreements on rush timing are not binding.

4. Cancellation

Orders can be cancelled at no charge any time before mockup approval. After mockup approval and deposit, cancellation terms depend on how far production has progressed:

• Before production starts — deposit is refunded minus a 10% admin / design fee
• After cutting / sublimation has started — deposit is non-refundable; materials have been committed
• After production is complete — full order amount is due; we cannot resell custom-decorated apparel

5. Intellectual Property & Logos

By submitting logos, artwork, or design files for production, you confirm that you own the rights to those materials or have the necessary licenses to reproduce them. You authorize Empire Five Athletics to use those materials solely for the purpose of producing your order.

We do not claim ownership of your logos or artwork. We may keep a sample of the finished product in our portfolio for marketing purposes — if you do not want your kit shown in our portfolio, note this on the quote.

We will not reproduce, copy, or sell garments featuring your team's identity to any other party. Custom-decorated runs are one-buyer-only by design.

If a third party claims your logo or artwork infringes their rights, you indemnify Empire Five against the claim. We are not the originator of the design and have no way to verify rights ownership beyond your representation.

6. Quality & Defects

Quality standards and defect handling are governed by our Return Policy and Quality Assurance pages. Custom-made goods are non-returnable except for documented defects (manufacturing, decoration error, wrong size vs. roster). Defects must be reported within 14 days of delivery.

7. Limitation of Liability

Our maximum liability on any order is the price you paid for that order. We are not liable for indirect, consequential, or incidental damages — including but not limited to:

• Loss of game / match / event opportunity if a kit arrives after a deadline
• Sponsorship-related losses
• Travel costs to acquire replacement apparel locally

This limitation applies to the full extent permitted by applicable law. Nothing in this section excludes liability for fraud, willful misconduct, or anything else that cannot be excluded by law.

8. Force Majeure

We are not liable for delays or failures caused by events outside our reasonable control — including natural disasters, port closures, customs holds, war, civil unrest, pandemic-related disruptions, courier system failures, or government action. When such events affect your order, we communicate transparently and work to deliver as soon as conditions allow.

9. Governing Law & Disputes

These terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising from these terms or from an order will first be addressed through good-faith negotiation between the parties.

If negotiation fails, disputes will be referred to arbitration in Sialkot, Pakistan, conducted in English under standard international arbitration rules. The arbitrator's decision is final and binding.

10. Communications

Official communications about your order — quotes, mockup approvals, invoices, shipping notifications, defect responses — happen by email and WhatsApp. WhatsApp messages have the same standing as email for order confirmation purposes.

For any matter requiring formal written notice (cancellation, dispute, indemnity claim), send by email to sales@empirefive.com with a clear subject line.

11. Changes to These Terms

We may revise these terms periodically. The "Last updated" date at the top reflects the current version. The terms in effect at the time you confirmed your order govern that order — later changes do not apply retroactively to orders already in production.